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Error: Device does not support WebGL

By [Flatops] - ANKAMA - December 12, 2018, 12:34:02
AnkaTracker

Hello everyone,

With Update 1.37: Ascension Island, some players using Android devices have experienced the error "Your device does not support WebGL", making their device no longer compatible with DOFUS Touch.

The Android version of this update has been modified to meet the requirements of Google and this is what causes the conflict with WebGL.

Our team is doing its best to find a solution for this. We are sorry for this inconvenience and we will keep you informed when we know more.

First Ankama intervention

Hello everyone,

A workaround has been found for the WebGL issue. We still can't tell you whether it's just temporary or not, but you should be able to play DOFUS Touch with this workaround no matter what!

To do so, you'll have to do a few things, but it shouldn't take you more than 5 minutes.

  • Step 1: Completely uninstall the DOFUS Touch app.
  • Step 2: Download the following APK on your mobile device: click here.
  • Step 3: Install the APK, and install the Crosswall Firmware app if prompted to do so.
  • Step 4: Play DOFUS Touch!

Here's a guide on how to install APKs.

You might be blocked again with future major updates. If that happens, we'll update the APK as fast as possible.

Please accept our apologies once again for the inconvenience caused by WebGL.

Enjoy the game, everyone!
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Hello everyone,

A workaround has been found for the WebGL issue. We still can't tell you whether it's just temporary or not, but you should be able to play DOFUS Touch with this workaround no matter what!

To do so, you'll have to do a few things, but it shouldn't take you more than 5 minutes.

  • Step 1: Completely uninstall the DOFUS Touch app.
  • Step 2: Download the following APK on your mobile device: click here.
  • Step 3: Install the APK, and install the Crosswall Firmware app if prompted to do so.
  • Step 4: Play DOFUS Touch!

Here's a guide on how to install APKs.

You might be blocked again with future major updates. If that happens, we'll update the APK as fast as possible.

Please accept our apologies once again for the inconvenience caused by WebGL.

Enjoy the game, everyone!

Hola:

Hemos encontrado una alternativa para sortear el problema de WebGL. Todavía no podemos indicar si se tratará de una alternativa temporal o no, pero, en cualquier caso, ¡esta debería permitirte jugar a DOFUS Touch!

Para ello, será necesario realizar algunas manipulaciones que no te llevarán más de 5 minutos.

  • Etapa 1: desinstalar completamente la aplicación DOFUS Touch.
  • Etapa 2: descargar desde el móvil la siguiente APK: haz clic aquí.
  • Etapa 3: instalar la APK y la aplicación Crosswall Firmware si se requiere.
  • Etapa 4: ¡jugar a DOFUS Touch!

Aquí tienes una guía  sobre la instalación de una APK.

Es posible que durante las próximas actualizaciones mayores te encuentres de nuevo bloqueado. Si se da el caso, actualizaremos la APK lo más rápido posible.

Te pedimos una vez más disculpas por las molestias que WebGL ha causado.

¡Pásatelo bien jugando!

Hello everyone,

We've applied Update 1.42: The City of Orado. If you experience WebGL issues after this update, kindly download and install our latest APK here.

See you in the World of Twelve!