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iOS 14 Compatibility

By [Ankama]DOFUS-Touch - ANKAMA - July 02, 2020, 05:18:07
DevTracker AnkaTracker
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Hello everyone,

Apple recently released its latest operating system, iOS 14. Your gaming experience might be affected as DOFUS Touch is not fully compatible at the moment with this new version. 

If you wish to take full advantage of DOFUS Touch, it is therefore not recommended to install this version at this time.

If you have experienced this issue and currently have a Bonus Pack, please do not hesitate to contact the Support team.

We are continuing to work on the subject and will keep you informed as soon as possible.

Thank you for your patience and understanding.
First Ankama intervention

Hello everyone,

The compatibility issue with iOS 14 is one of our priorities at the moment. We are currently working on it. Rest assured we will update you as soon as we have more information.

Thank you for your patience and understanding.

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Hello everyone,

The compatibility issue with iOS 14 is one of our priorities at the moment. We are currently working on it. Rest assured we will update you as soon as we have more information.

Thank you for your patience and understanding.

Hello everyone,

The fix concerning iOS 14 is on-going. We are entering a test phase which consists of checking that everything is functional on all iOS versions available for DOFUS Touch. It would be counter-productive to fix issues for iOS 14 but to make other iOS versions, still used by many players, incompatible.

We will get back to you with more information as soon as possible!

We apologize once again for the inconvenience caused.

Hello everyone,

We'll be deploying the fix next week.

Thank you for your patience and understanding

Hello everyone

A patch will be deployed gradually to iOS users starting today and over the course of the week.

We prefer to take this precaution to ensure that everything runs smoothly on all iOS versions.

To benefit from this fix, an application update will be requested in the Apple App Store.

Please don't hesitate to get back to us if you experience any issues -- indicate the device used, the version of your operating system, as well as your character name and server.

Please note that with this new version, iOS 9 and 10 are no longer compatible with the game as we have already announced, in particular through an in-game alert for interested players.

Hello everyone

We've looked at the various post-patch issues for iOS 14, which affect some of you, such as:

  • Touch scrolling on screen display
  • Problems using the chat correctly

These problems affect the version of iOS 14, but also some previous versions. Our team is working to solve it and we will contact you as soon as possible with more information.

Thank you in advance for your patience.