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Account hacked and character erased

By Vatz0 January 13, 2017, 16:19:12
AnkaTracker

This is my first time in the blog so I´m not sure if this is the correct place for this inquirie. 
Today first thng in the morning i logged into my Dofus Touch Account to realize that i was hacked and my Osamodas 197 was erased with all other characters, so I didn´t just lost some items but also all the time invested in leveling up the character. 

I was wondering if here in Dofus Touch there is a way to get my character back?
 

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First Ankama intervention

Hi Vatz0,

Kindly file a ticket here for the Support team to investigate your report.

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Hi Vatz0,

Kindly file a ticket here for the Support team to investigate your report.

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My character has been deleted on Dofus touch. It happened last night but I don't know what to do to get it back.

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Hi Princess-Sophia,

You would need to file a ticket here so our Support team can help you retrieve your account.

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