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Loopholes, Bugs: sanctions and rewards

By [Flatops] - ANKAMA - June 09, 2017, 16:30:00
AnkaTracker Announcements

Following the recent events concerning the technical issue with Dodge server and the exploitation of the Grommit monster by some players, we would like to emphasize the handling of loopholes, bugs or errors in DOFUS Touch.

What is a loophole or a bug?


A loophole or a bug is a programming error that can be exploited for malicious purposes to gain leverage in the game.

The exploitation of a loophole or a bug is prohibited by our Terms of Use, which you have accepted before starting your adventure on DOFUS Touch:

5.3.7 You agree not to use loopholes, bugs or any other type of error to obtain advantages in-game (including, but not limited to, gaining experience, gaining items, gaining time, bypassing restrictions, duplicating items or kamas), nor to promote the use of these. Similarly, you undertake to immediately notify Ankama's Support when you notice a loophole or error in the Games.
 

What to do when you have discovered a loophole or a bug?

 

Report the problem to our team

The sooner our staff is informed, the faster we can contain the bug. Players who will report major loopholes or bugs, and which can for example avoid a major consequence such as a rollback  (restoring the state of the game to the last stable backup of the server) will be rewarded with an exclusive title in-game. This does not concern the reports of minor bugs.

You can report the problem to our teams via:


Do not hesitate to do so on all of these media if the bug is really critical!
 

Do nothing

Not reporting the problem is taking the risk that other players will abuse it and commit irreversible damage. As a repercussion, your inaction could cause a rollback that will affect you too.
 

Exploit the loophole or bug

You risk both the banning of your Ankama accounts and a possible rollback for all servers. The ban can vary from a few days to a permanent ban. In other words, you really have nothing to gain in abusing a loophole or bug.
 

When will these sanctions be in place?
 

They are already in place! The first sanctions following the exploitation of Groomit were applied recently, namely a 15 day ban. Some players have taken advantage of a loophole with this monster in order to increase the level of their guilds in an abnormally fast way. Last 7 June, due to a technical issue with Dodge server, players had the means to ban other players. 

We believe that these abusive players fall within the framework indicated by the TOU, namely: "You agree not to use loopholes, bugs or any other type of error to obtain advantages in-game". As a result their accounts have been sanctioned.

If you have any questions or comments, feel free post them in the comments!

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Reactions 14
Score : 106

They must solve the problem of koliseo, I do not understand that a lvl 60+ has to fight with a lvl 120+

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Score : 3

I dont understand why i lost all items of my inventary: sets, horse, kamas, and trophies. I dont was nothing bad and i lost all that y has only in my character aniripsa

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Score : 57

A mi me paso con un ser objevivosad y no se que hacer por que lo compré hace meses y no me sé la fecha de la shop porfa ayuda servidor: brutas nombre :ando-ready porfa ayuda

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Score : 11

ok arreglaron el problema, pero y mi caja de piwins que ya casi van 2 dias y nada que me llegue y soporte ni contesta ni nada que se hace? esperar 8 meses? .-.

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Score : 3

Estoy muy preocupado por los sets monturas y trofeos que me han quitado y quisiera saber si eso en algun momento lo van a devolver

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Score : 365

level 60 matched against 120 in kolo? lol dont mind that, I've seen lvl 80s matched vs lvl 200s

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Score : 40

shadow ive seen that all the time on my 113 osa i go against 199s and 200s all the time with 199s and 200s like that on my team. its so annoying it needs fixed

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Score : 2

algun admin puede contactar conmigo? compre una caja de piotines, ya mande a soporte el problema y nada que recibo mi caja. pero las kamas si fueron descontadas de mi acc

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Score : 106

Shadow xD makes me laugh.
Finally ... a lvl 80 paired with a lvl 200, is impossible, given that the limit of lvl allowed is between 50 lvl maximum.
If what you say is true, and you've seen lvl 80 and 200 together, it's a serious problem for ankama.

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Score : 3

Que es un mounstro groomit?

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Score : 3

I am lvl 54 and ended in a fight with a lvl 146 and 137 in kolizeum giving me no chance and pulling my team down could you please try and change this

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Score : 3

Sería muy bueno que arreglaran las dinamicas de Koliseo, te ponen contra cualquier nivel aleatoriamente.

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Score : 3

.
 

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Score : 1

game is dead

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