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List of Community Helpers and Moderators

By [Flatops] - ANKAMA - October 13, 2017, 09:53:35

community helpers 

  
Brutas
  • regedy / jhrey#4183
  • Sebbasb / Sebbasb#4200
  • jgomelo / SHAKA#9531
 

game moderators


Grandapan and Dodge
  • [Fiora] / Fiora#0500

Brutas 

forum moderators


Brutas

Community Helpers and Moderators will have a star besides their name in the chat window in-game.

The Community Helpers main role is to guide and help new comers in DOFUS Touch.

The Moderators main role is to monitor and maintain the forums and in-game environment. 


As of April 2019
First Ankama intervention

How to Contact a Moderator 


Via Discord

This is the simplest and fastest method to get in touch with a Moderator. You can join the official DOFUS Touch Discord server by clicking on this link. From there simply send a Direct Message (DM) to your respective server moderator listed here

Via Ankabox

The classic way of reaching a Moderator. To send a message, simply click on your moderator's name listed here

If you are reporting player misconduct (violation of the Terms of Use), provide the following information:
  • The description of the violation
  • Provide sufficient evidence such as a screenshot or video showing the violation
  • And the /whois and /time information must be visible in your supporting evidence
 

How to report bots?


Report bots that you come across in-game via our Discord server. Simply send a direct message to @BotReport#0283 with your message in the following format:

Bot Nickname Server (for example Bot Flatops Grandapan).

Once you have sent your report, our moderators will take the necessary action. A reminder to please provide the correct nickname of the bot, otherwise we will not be able to process your report correctly. 

To get the nickname, simply use the command /whois .

Checks are made before banning, and there is no need to report real players. Any abuse of this system will be subjected to a permanent ban of our Discord server.
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How to Contact a Moderator 


Via Discord

This is the simplest and fastest method to get in touch with a Moderator. You can join the official DOFUS Touch Discord server by clicking on this link. From there simply send a Direct Message (DM) to your respective server moderator listed here

Via Ankabox

The classic way of reaching a Moderator. To send a message, simply click on your moderator's name listed here

If you are reporting player misconduct (violation of the Terms of Use), provide the following information:
  • The description of the violation
  • Provide sufficient evidence such as a screenshot or video showing the violation
  • And the /whois and /time information must be visible in your supporting evidence
 

How to report bots?


Report bots that you come across in-game via our Discord server. Simply send a direct message to @BotReport#0283 with your message in the following format:

Bot Nickname Server (for example Bot Flatops Grandapan).

Once you have sent your report, our moderators will take the necessary action. A reminder to please provide the correct nickname of the bot, otherwise we will not be able to process your report correctly. 

To get the nickname, simply use the command /whois .

Checks are made before banning, and there is no need to report real players. Any abuse of this system will be subjected to a permanent ban of our Discord server.

How to take a screenshot?


In order to take a screenshot on your device, simultaneously press the "HOME" button and the "POWER" / "LOCK" button. After doing this action, your current display will be captured and will be saved in your photo or image gallery.

It is important to note that the method of taking screenshots differ from one device to another. It is always best to consult the manual provided with your device.

what information should my screenshot have to be valid?


In order for a screenshot to be accepted and be processed by a moderator, it must have the following information:
  • The behavior/s violating the Terms of Use
  • Used the the command /whois character name in chat on the character/s being reported. This command displays the person's Account Nickname, Character name, Zone, Guild, and Alliance. You can also click on the character then on "Information".
    • For example, /whois Flatops
  • Used the command /time in chat

Enlarge the chat window as needed to have the /whois and /time information as clear and visible as possible. The screenshot must not be edited. Do not upload your screenshot in an image hosting website that resizes the image and makes the information unreadable.