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Achievement Rewards Not Received

By [Ankama]DOFUS-Touch - ANKAMA - January 13, 2020, 15:00:00
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Hello everyone,

We've posted this topic about the issue of achievement rewards not being received in order to centralize your feedback as much as possible and investigate the issue in the best possible conditions.

If you have been affected by this issue, please provide us with the information requested below in the comments section of this post.

Before that, however, here's a quick reminder about account-linked achievements since the September 2019 update:

"In order to limit excessive generation of certain resources, achievements are now linked to accounts. This means that resources and kamas from an achievement can no longer be obtained several times per account on the same server. If a character on Oshimo obtains the success, that won't prevent a character on Herdegrize from receiving the resources from the same success.

The experience, titles, ornaments, Dofus, emotes, etc. can, however, be obtained by each of the account's characters obtaining the achievement."

Requested Information:
  • Exact name of the achievement concerned (as well as the boss if it is a dungeon achievement);
  • Date the achievement was completed;
  • Exact nickname of the affected character in-game;
  • Server;
  • The character's level when the achievement was completed;
  • Don't forget to indicate which rewards were not received; and
  • Any other useful information that you think would be pertinent to share with us.

Thank you in advance for your help!
Reply
First Ankama intervention

Hello everyone,

Here's an update of our investigation. The issue does not seem related to the level of the character unfortunately (it would be too simple!). However, we have identified an issue that will be fixed in a future update regarding the Royal Rainbow Blop boss.

For the Stubbyobs dungeon, we are still investigating the problem. If you have new details for this issue that seems to be separate, please let us know in this thread.

For the other dungeons: can you tell us if you received the achievement rewards during an automatic backup of the servers? It happens around 12:00 AM, 6:00 AM, 11:00 AM or 4:00 PM (Paris time).

Thank you again for your precious feedback!

See message in context
Reactions 10
Score : 2

-"Trotamundos", "Excavación de Morsaguino Real", "Morsaguino Real (última posición), "Guinos" y "Bosque de los Pinos perdidos"
-5 de Diciembre 2019
-Thorxz
-Brutas
-140
-Obtuve los 5 logros al mismo tiempo cuando llegue al nivel 140, oprimí obtener todos y obtuve la xp de los 5 logros pero solo las kk de 1, no se cobraron las kk de los otros 4 logros

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Score : 235

So I was collecting some achievements while exping dts (I usually wait some time to collect them so dates could not be 100% correct)... Anyway:
- Klime's Private Suite (14 Jenuary)*
- Klime (Nomad) (21 Jenuary)*
- Klime (Limpwrist) (21 Jenuary)*
*I'm missing only 1 among those because I have 2 Scalps and 6 Moustache in my inventory right now.
- A midwinter knight's dream (15 Jenuary)
- Winter is coming (15 Jenuary)
- Apocalypse snow (15 Jenuary)
_______
- Heal-Oe
- Dodge
- 200
- 3* Klime's Moustache, 2* Klime Scalp, 1* Missiz Freezz's Underpants, 1* Sylargh's Incisor, 1* Nileza's Buttonhole, 1* Count Harebourg's Bandages, 10* Thermite Leg, 10* Treadfast Claw, 10* Tinkerbear Maxilla, 10* Revish Stapes, 10* Harrogant Eye, 10* Potbellion Blood, 10* Nessil Slobber, 10* Kan-O-Mat Canine, 10*  Bubotron Feather.
- Like I said I was retrieving them while exping dts (Map [-37,-56] , 22/01/2020 - 09:46 )

Any news regarding the issue? Can I collect others achievements' rewards without the risk of not getting anything at all?

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Reply
Score : 235

UP!

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Hello everyone,

Here's an update of our investigation. The issue does not seem related to the level of the character unfortunately (it would be too simple!). However, we have identified an issue that will be fixed in a future update regarding the Royal Rainbow Blop boss.

For the Stubbyobs dungeon, we are still investigating the problem. If you have new details for this issue that seems to be separate, please let us know in this thread.

For the other dungeons: can you tell us if you received the achievement rewards during an automatic backup of the servers? It happens around 12:00 AM, 6:00 AM, 11:00 AM or 4:00 PM (Paris time).

Thank you again for your precious feedback!

Reply
Score : 235

Hi, thanks for you answer!
Regarding the last question. I didn't receive any of the achievement's rewards for those 5 I wrote (and I haven't retrieved any other since this bug), I checked the bank/inventory (even the Dragoturkey's inventory) but nothing, if that is what you were asking.
If the question was WHEN I retrieved them like I said was probably around 9am.

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Score : 235

Hi!
Dofus Universal Time or GMT+1 as you prefer, the " 22/01/2020 - 09:46 " on my first post was copy-pasted from in game chat using the command /time and I guess it took me like ~30-40 mins to write the first post, so that's why I came up with around 9 am.

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Score : 235

Hi! Any news regarding the bug? I have like 100 achievements on my char right now and I don't know if this bug it's fixed or not :/

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Score : 1

hi i lost x 6 Sylargh wolls from achievent Sylargh(carrier), and Sylargh (Hermit)
March 26 - 2020
Name char: Flind
Server: Grandapan
Class: Panda 195

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