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Achievement Rewards Not Received

By [Ankama]DOFUS-Touch - ANKAMA - January 13, 2020, 15:00:00

Hello everyone,

We've posted this topic about the issue of achievement rewards not being received in order to centralize your feedback as much as possible and investigate the issue in the best possible conditions.

If you have been affected by this issue, please provide us with the information requested below in the comments section of this post.

Before that, however, here's a quick reminder about account-linked achievements since the September 2019 update:

"In order to limit excessive generation of certain resources, achievements are now linked to accounts. This means that resources and kamas from an achievement can no longer be obtained several times per account on the same server. If a character on Oshimo obtains the success, that won't prevent a character on Herdegrize from receiving the resources from the same success.

The experience, titles, ornaments, Dofus, emotes, etc. can, however, be obtained by each of the account's characters obtaining the achievement."

Requested Information:
  • Exact name of the achievement concerned (as well as the boss if it is a dungeon achievement);
  • Date the achievement was completed;
  • Exact nickname of the affected character in-game;
  • Server;
  • The character's level when the achievement was completed;
  • Don't forget to indicate which rewards were not received; and
  • Any other useful information that you think would be pertinent to share with us.

Thank you in advance for your help!
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-"Trotamundos", "Excavación de Morsaguino Real", "Morsaguino Real (última posición), "Guinos" y "Bosque de los Pinos perdidos"
-5 de Diciembre 2019
-Obtuve los 5 logros al mismo tiempo cuando llegue al nivel 140, oprimí obtener todos y obtuve la xp de los 5 logros pero solo las kk de 1, no se cobraron las kk de los otros 4 logros

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