I used Goultines in the market and I lost it and I dont have the items in my inventary

By Miraxed#1749 November 02, 2022, 14:06:54

AnkaTracker

Hi,

Three days ago (30 october) y used some Goultines to buy 2 items in the market. The goultines have disappeaeed from my account but the items remained in the market. Brutas Server.

It's possible that this bug has happened to other people

I sent a ticket to the support, but I have not received a reply yet.

Thanks.

First Ankama intervention

[Ankama]DOFUS-Touch - ANKAMA - November 03, 2022, 08:10:34

Hi Miraxed#1749,

Thanks for contacting our Support team. Kindly wait for their response and they will investigate your transaction.

See message in context

Reactions 3

[Ankama]DOFUS-Touch - ANKAMA - November 03, 2022, 08:10:34

Hi Miraxed#1749,

Thanks for contacting our Support team. Kindly wait for their response and they will investigate your transaction.

Score : 29

Miraxed#1749 November 21, 2022, 11:09:53

Hi,

It's been 22 days since the bug occurred ans atill haven't received any solution from Ankama supoort, only that they are studying it.

I think 22 days is too long to solve this specific bug.

Waiting that long solution ruins the gaming experience.

I hope it's resolved soon.

Thanks

Score : 29

Miraxed#1749 November 03, 2022, 13:52:07

Hi,

Thanks for the answer, but I'm still waiting for a solution.

I think the problem still occurs. I have tried to buy something at a very low price with goultines and I got and error.

I dont dare to buy anything else and continue to lose goultines and money.

Thanks

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