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Cant purchase goultines

By YggdrasilTree December 18, 2016, 07:27:36
AnkaTracker

Good morning, guys, mb you can help me with this problem. Yesterday I donated two or three times via my credit card, but when I tried to donate today, Ive got an issue "Your purchase failed. Try again in a moment". How can I serv it?

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First Ankama intervention

Hello YggdrasilTree and Bmudsreggin,

Kindy file a ticket here and our Support team will investigate your accounts.
 

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Hello,

did you ever find a solution to this?? Im having the same problem. I made two purchases today and suddendly i start getting the purchase failed message.
ive tried everything from reinstalling to trying a different google play account..nothing works

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Hello YggdrasilTree and Bmudsreggin,

Kindy file a ticket here and our Support team will investigate your accounts.
 

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Hello,

I am also facing this issue at the moment...

please help me 

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hi same issue on my end, it seems like i cannot buy any goultines in which ever payment method i use.  please help! 

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Hi mhawiel0123,

Kindly contact our Support team here so they can check your payment methods.

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