FR EN
FR EN
Browse forums 
Ankama Trackers

Bonus pack was not activated

By Santiagosspac June 05, 2017, 03:01:31

How long does it take to respond? I had a problem playing dofus touch With my character, Vittorion bought the dofus pack of 7 days that costs like 260kk and these were charged but at that moment the game stopped working, I restart and I no longer had my kamas but I did not see any bonos activated The transaction was between 4:50 pm - 5:00 p.m. Colombian time yesterday Send an application to Ankama support yesterday but they did not give me an answer, I do not know what I should do because it's not fair to lose my kamas

0 0
Reply
First Ankama intervention

Hi Santiagosspac,

Have you received your Bonus Pack? Can you share with me your Support ticket number?

See message in context
Reactions 3

Hi Santiagosspac,

Have you received your Bonus Pack? Can you share with me your Support ticket number?

Reply
Score : 418

Esto es el colmo, ya pasaron 8 dias desde que mande la queja y nada. me tocó comrparme otro bonus pack, ya se venció y siguen sin solucionarme este -.- 

Id ticket: 1927501

0 0
Score : 1

Same here .. just now cost 800gems didn’t activate, bought a second one ... not working ..

0 0
Reply
Respond to this thread