Erro; Error your purchase cannot be finalized please try later.

By PablolBaita#6361 May 09, 2021, 16:24:42

AnkaTracker

Error your purchase cannot be finalized please try later.However discounted from my total and the item did not come someone help me.

First Ankama intervention

[Ankama]DOFUS-Touch - ANKAMA - May 12, 2021, 09:09:19

Hi PablolBaita,

If you still haven't received your purchase, please contact our Support team here so they can check your transaction.

[Flatops]

See message in context

Reactions 4

[Ankama]DOFUS-Touch - ANKAMA - May 12, 2021, 09:09:19

Hi PablolBaita,

If you still haven't received your purchase, please contact our Support team here so they can check your transaction.

[Flatops]

Score : 18

matizeta#1423 May 19, 2021, 13:38:03

I can't buy goultines with the same message. However I tried to buy kamas on krossmaga and it's says my country has restrictions to payments. I'm from Uruguay

[Ankama]DOFUS-Touch - ANKAMA - May 21, 2021, 06:39:17

Hi matizeta,

We had an issue with payments in the Google Play Store this week but it has been fixed as of 20 May, more info can be read here. Can you please try again? If the issue persists, please contact the Support team here so they can check your purchase.

[Flatops]

Score : 1

YourBoyDoge#4021 May 20, 2021, 04:13:11

This has happened to me before, I contacted support but they just said that they found no errors. I lost money multiple times like this.

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