Bonus Pack Fail to Buy

By jove2#5830 March 22, 2022, 16:39:08

AnkaTracker

I tried buying the bonus pack 2 times. It took the kama's but failed to apply the bonus pack.
Grandapan server.

First Ankama intervention

[Ankama]DOFUS-Touch - ANKAMA - March 24, 2022, 07:20:15

Hi guys,

Are you still experiencing the issue after reconnecting?

See message in context

Reactions 5

Score : 3

Chubbo#2111 March 22, 2022, 17:07:33

The same thing happened to me on dodge

[Ankama]DOFUS-Touch - ANKAMA - March 24, 2022, 07:20:15

Hi guys,

Are you still experiencing the issue after reconnecting?

Score : 3

Chubbo#2111 March 24, 2022, 18:13:29

I was now able to purchase the bonus pack. So I am glad the problem was solved. Sadly the initial purchase (from my previous post) was not refunded so I am out 130kk about (which overall isnt too bad I guess).

Score : 2

TSuNaMi10#1913 March 25, 2022, 02:10:08

Hey, the same problem here too i paid 500kk for 30 days bonus pack but no active i relog many times but nothing changed ....24/3/2022 dodge server

[Ankama]DOFUS-Touch - ANKAMA - March 25, 2022, 04:13:24

Hi guys,

Kindly contact the Support team here so they can investigate your purchase. Thank you!

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