Hey guys I just have a question, so I recently got my account permanently banned that I have had for over 7 years and the reason I believe that I got banned for was because of a refund requested through Apple. Now I don’t know whether that’s wrong or not but my son ( I am a legal guardian) sow me playing Dofus and he had a interest on the game, so I sometimes let him play on my account to help himself level up on my phone after school. And we’ll following a YouTube tutorial he seen videos of scariers leveling up so he used the ogrins to change class, of course I contacted Apple support and they stated that they could and would redound me for this and to never leave the phone unsupervised again so I did following apples agreement and I bough ogrines back to switch back to my class, (hence, the price is not an issue for me it’s only $30 but I figure by doing this I would get my class back and when it didn’t I just decided to switch back with ogrines) once I went back the next day to log in I was permanently banned. Is there anything I can do to fix it ? I play everyday and this is killing me that’s a 7 year progress.
Yo tambien necesito ayuda me pasó algo similar ankama no responde ni investiga lo que me dice es que debo pagar el dinero que fue rembolsado me mandó una cuenta y unos datos pero he recorrido todos los bancos de mi ciudad y en ninguno hacen ese tipo de pagos contacto el soporte y no me dicen nada necesito saber cómo hacer ese pago desde colombia porfavor
Kindly contact the Support team here so they can check the status of your account.