Rules and Sanctions


The moderation team is in charge of keeping the atmosphere in the game and on the forum pleasant. Moderators are trusted volunteer players whom Ankama provides with tools to keep the game as friendly as possible. Moderators are not Ankama employees and their job is not to severely sanction players.

Their role is to take preventive action with players, making them aware of the risks they run if they do not respect the DOFUS Touch rules so that they do not get sanctioned. Moderators have a few tools in order to maintain a nice in-game atmosphere.

Below is a general introduction.

Non-Exhaustive List of Rules of Conduct that Must Be Followed

15-Minute Mute

When flooding (abusive in-game repetition of a message) becomes unmanageable or when players continuously post messages in a discussion channel that is not appropriate for the message, moderators can prevent players from talking. The 15-minute mute option can be applied to a map or to individual players.

60-Minute Mute

A 60-minute mute is generally applied to players who make inappropriate comments on chat channels.

24-Hour Mute

A 24-hour mute is the most serious mute; it is generally applied to players who have committed serious violations such as account trading. The names of players who are deprived of speech for 24 hours will be automatically forwarded to the Support team for appropriate sanctions to be applied.


The moderators have a special appearance in DOFUS Touch: They are represented by a lion with a loincloth and epaulettes when they decide to show themselves. Indeed, the moderators are usually invisible in the game, which means that they can observe and contact you, but you will not be able to see them if they do not wish to be seen. Their names are always surrounded by square brackets. For example, the moderator Modo's name appears as [Modo] in the game.

When they speak in the game, moderators use one of the following: a normal message, a RED message, or a private message to contact one or several players individually.

The moderators will never ask you for your password, nor your secret answer, nor your email address. Generally speaking, they will never ask you for ANY of your account details.

Beware of Fake Moderators

Unfortunately, unscrupulous players are sometimes pretend to be moderators, in order to steal items or accounts. If you have any doubts about the identity of the person who contacting you, here are the elements you can check to make sure they are a moderator:

  • Check that the name is enclosed in square brackets; it must be in the [Name] format.
  • Check the moderator's guild; it must be "Ankama".
  • Request a RED message because only moderators, game masters, and administrators can send them. Type /whois *nickname_of_the_person_talking_to_you in the DOFUS Touch chat box; the account's Ankama nickname must have the #OFFI tag instead of the usual four numbers.
  • Moderators will never ask you for your password, secret answer, or email address. Generally speaking, they will never ask you for ANY of your account details.